Call Centre
A call centre built for member care
The desk calls straight from a member profile, an inbound call brings up their card and sessions left, and every call is recorded onto the profile.
Free for 14 days · No credit card required · Set up the same day
Over 10,000 fitness facilities trust GymMaster
Sound familiar?
Above is what a day at a business usually looks like; below is how GymMaster handles it.
Today
Staff call from personal phones and nobody knows who has been contacted
With GymMaster
Every call runs through the system, logged onto the member profile with per-person reporting.
Today
A member calls to ask how many sessions are left and the desk has to go looking
With GymMaster
The profile opens as the phone rings — membership, sessions left and balance already there.
Today
Renewal call lists exported to Excel and split up by hand
With GymMaster
The list comes straight from the expiring contracts report, split and tracked inside the system.
Clear. Built for the job. Useful from week one
9 features across 3 areas — every line is a real screen in the software, with the path so you can open it and check.
Calls & softphone
- Call from the browser: The front desk dials straight from a member profile — no desk phone, no installCare → Call centre
- Profile pops up on an inbound call: Membership, sessions left and training history are on screen before you say helloCare → Call centre
- Every call recorded: Stored against the member profile, so a dispute about a package can be checkedCare → Call centre → Recordings
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Outbound call campaigns
- Call lists straight from reports: Pull the expiring or lapsed group directly — no exporting to Excel and backCare → Call campaigns
- Split the list across staff: Each person gets their share and you can see how far they have gotCare → Call campaigns
- Outcome on every call: Answered, no answer, call back later or renewal closed — logged onto the profileCare → Call campaigns
Kết quả từng cuộc
124 cuộc đã thực hiện
Hiệu suất nhân viên
Số cuộc gọi và số hợp đồng chốt được
Call centre reporting
- Inbound and outbound: Call counts, minutes and answer rate by dayAnalytics → Call centre
- Performance per person: Who calls the most, and who closes the most renewalsAnalytics → Call centre
- When members actually answer: Know the hours worth calling so you stop redialling all dayAnalytics → Call centre
Báo cáo tổng đài
Cuộc gọi vào ra, hiệu suất nhân viên và khung giờ khách hay nghe máy.
Cuộc gọi theo ngày
30 ngày · cột xanh là gọi ra, nhạt là gọi vào
Khung giờ khách hay nghe
Tỉ lệ nghe máy theo giờ trong ngày
Already running at facilities of every size
Frequently asked questions
Do we need physical phone hardware?
No. Staff answer and dial in the browser — a headset and a stable connection are enough.
Can we keep our current number?
Yes. Connect the number you already use through the wizard, so nothing on your signage changes.
How long are recordings kept?
Twelve months by default, depending on the plan, and downloadable at any time.
Can several branches share one number?
Yes. Calls are routed by branch or by staff skill.
Stronger alongside
Data is shared in real time across products — no manual import and export.
Start with Call Centre — free for 14 days
Talk to a GymMaster specialist or start today — a live demo on your own facility data.
No credit card required · cancel any time