Gym Master support is now inside the app
No more Zalo groups. Message us right from the screen you are on. The AI assistant answers first, a support agent takes over, and every request has a number you can track until it is done.
Message support in 3 steps
- 1
Click Support
The headset button at the top right of the header, on every screen: Members, Check-in, Packages, Reports… On small screens only the icon shows.
- 2
Describe what you need
One sentence is enough: which screen, what you were doing, what went wrong. You can attach a screenshot and mask details first.
- 3
Track your request
The AI assistant answers first, then an agent takes over. The panel shows Request #N · in progress. A red dot on Support means a new reply.
Before and now
| Zalo group (before Nov 10) | In the app (from Nov 10) | |
|---|---|---|
| Answers | Staff reply when they see the message | AI assistant answers first, a named agent takes over |
| Tracking | Messages scroll away | Request #N · in progress, you know when it is done |
| Screen viewing | Install remote software, read out codes | Click Allow on the request card, Stop at any time |
| Sensitive data | The whole group sees it | While an agent views your screen, inputs, passwords and amounts are masked |
Old Zalo groups become read-only. The support team stays in the group so you can read the history any time.
FAQ
What happens to our Zalo group?
From Nov 10 it becomes read-only. The support team stays in the group, so you can still read old messages. New requests go through the app.
Can front-desk staff message support?
Yes. Everyone who logs in sees the Support button, nothing extra to buy.
Where do I message on the mobile app?
Tap the ✨ icon in the app, then choose the support chat.
Should I send passwords in chat?
No. Do not type passwords, OTP codes or account numbers in messages.
I cannot log in. What now?
Call 0902243822. Locked gyms can still message support on the lock screen.