Points, membership tiers & member retention programs
Run a fully automated loyalty program. Members earn points every session, redeem for gifts or discounts. Tier upgrades trigger exclusive perks — all visible in the Zalo Mini App.
- Points auto-awarded per session, payment or referral
- Bronze / Silver / Gold tiers with exclusive benefits per level
- Redemption via Zalo Mini App — no separate app needed
How the data flows
Which steps the data moves through, and who touches it where.
Challenges you're facing
No reason for members to stay after their package expires
Loyalty points create an ongoing reason to return — earned on every session
Manual voucher distribution is inconsistent and leaky
Digital vouchers auto-issued via Zalo, tracked and redeemed in app
No visibility on which members are most engaged
Loyalty dashboard shows point balance, tier, activity — per member
Key features
Designed for professional gym management — powerful features with minimal setup.
Points
Earn rules
Points per session, per payment, per referral — fully configurable
Expiry policy
Set point expiry, balance notifications, top-up bonuses
Bonus events
Double points on birthdays, special days, new product launches
Tiers
Tier structure
Up to 5 tiers (e.g. Bronze → Silver → Gold → Platinum)
Automatic upgrade
Tier updates when point threshold is crossed
Tier benefits
Discounts, free sessions, priority booking per tier
Redemption
Gift catalog
Configure redeemable products, sessions, discounts
Zalo Mini App
Members check balance and redeem without a separate app
Voucher codes
Auto-generate single-use codes for specific campaigns
Sao Khue Award — 4-time winner
2013
Sao Khue Award 2013
2014
Sao Khue Award 2014
2015
Sao Khue Award 2015
2018
Sao Khue Award 2018
10,000+ fitness facilities trust GymMaster
From small studios to the largest gym chains in Vietnam — all choose GymMaster for professional management
Citigym
Gym & Fitness Chain
35% increase in member renewal rate
Slife Fitness
Gym & Yoga
50% faster check-in processing
Getfit Vietnam
Gym & Fitness
Renewal rate grew from 45% to 72%
TA Galaxy Sport
Gym & Yoga
Chain of 30+ locations on 1 dashboard
Everygolf
Golf 3D Indoor
Bay utilization increased to 85%
Bluegym
Gym & Fitness
Fully automated operations
Get started in 3 steps
Configure rules
Set earn rates, tier thresholds and redemption catalog
Members start earning
Points auto-awarded after every qualifying action
Redeem & retain
Members redeem in Zalo Mini App — reinforcing the habit loop
GymMaster Loyalty works best with:
Data shared in real time across modules — no manual import/export needed.
“The loyalty program tripled member referrals in 3 months. Members are genuinely excited to collect and redeem points.”
Bao Chau
Customer Success Manager · Elise Fitness
Gym & Fitness+3x
Referral growth
+28%
Repeat visits
65%
Points redemption
Frequently asked questions
GymMaster Loyalty works best combined with:
Data shared in real time across modules — no manual import/export needed.