Complete gym membership & customer lifecycle management
Track every member's journey from registration to renewal. Manage membership cards, service packages, training history and send automatic renewal reminders via Zalo/SMS.
- 360° member profile — training history, health data, trainer notes on one screen
- Auto QR/RFID check-in — gate logging without manual staff input
- Zalo/SMS renewal reminder 7 days before expiry — average 35% increase in renewal rate
How the data flows
Which steps the data moves through, and who touches it where.
Challenges you're facing
Member data scattered in Excel, notebooks and old software — no visibility on who's expiring soon
Centralized profiles, auto-alert on upcoming expiries and send renewal offers at the right time
Manual sign-in books cause queues, staff miss entries or commit fraud
QR/RFID gate check-in with camera — automatic entry logging in real time
No way to know which members are at risk of churning — losing customers without early warning
Dashboard analyzes workout frequency, predicts churn and auto-sends retention offers
Key features
Designed for professional gym management — powerful features with minimal setup.
Membership & Packages
Monthly/quarterly/annual cards
Create flexible packages, 1-click renewal, auto-bonus
Service combo packages
Bundle PT + group class + amenities into discounted packages
Session rollover
Rollover unused sessions, flexible policy per configuration
Profiles & Tracking
360° Profile
Training history, body measurements, trainer notes, before/after photos
Auto check-in
QR, RFID, face recognition — log entry/exit times
Member segmentation
Tags, age groups, levels, loyalty tiers for targeted communication
Automation & Notifications
Auto renewal reminders
Zalo OA + SMS 7 days before expiry, with online renewal link
Birthday greetings
Auto-send offers and greetings on member birthdays via Zalo
Multi-channel notifications
App push, Zalo OA, SMS — flexible channel priority configuration
Sao Khue Award — 4-time winner
2013
Sao Khue Award 2013
2014
Sao Khue Award 2014
2015
Sao Khue Award 2015
2018
Sao Khue Award 2018
10,000+ fitness facilities trust GymMaster
From small studios to the largest gym chains in Vietnam — all choose GymMaster for professional management
Citigym
Gym & Fitness Chain
35% increase in member renewal rate
Slife Fitness
Gym & Yoga
50% faster check-in processing
Getfit Vietnam
Gym & Fitness
Renewal rate grew from 45% to 72%
TA Galaxy Sport
Gym & Yoga
Chain of 30+ locations on 1 dashboard
Everygolf
Golf 3D Indoor
Bay utilization increased to 85%
Bluegym
Gym & Fitness
Fully automated operations
Get started in 3 steps
Import members
Upload existing member list from Excel in minutes
Configure packages
Set up membership plans, pricing and renewal rules
Go live
Staff use the dashboard, members use QR check-in immediately
GymMaster Member Management works best with:
Data shared in real time across modules — no manual import/export needed.
“Since using GymMaster, Citigym's renewal rate increased from 62% to 84%. Staff no longer need to make manual calls — the system auto-sends Zalo reminders.”
Anh Duc
Operations Director · Citigym
Gym & Fitness+35%
Renewal rate
40h/month
Staff hours saved
2,400+
Active members
Frequently asked questions
GymMaster Member Management works best combined with:
Data shared in real time across modules — no manual import/export needed.